FAQs
Are there professional standards for the coaching industry?
Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org
Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org
What can I expect from you as my coach?
- I will be a partner in bringing out awareness in you;
- I will provide safety, encouragement and support; an environment in which you can relax and explore;
- I will respect the confidentiality of the agreements we make;
- I will expand your view of what is possible and promote discovery of new insights;
- I will give you input, straight feedback and operate as a sounding board;
- I will listen carefully to what you say and ask questions that challenge the status quo;
- I will be an on-going resource for you in accomplishing your intentions.
SECURITY
Is this private portal and my data secured and safe?
Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:
- Username and password protected;
- Verisign Security Certificate protects your data on this site;
- Secured pages (https://)
ADDITIONAL SUPPORT
Can I contact you in-between our scheduled coaching sessions?
Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching.
ACCESSING THE PRIVATE CLIENT AREA
How do I access your private client area and how do I log in?
Click on the Private Login at the bottom of the website. Then enter the username and password that has been assigned to you. Don't have login information yet? Contact me so we can get an account created for you.
I have a password that I use for most of my on-line accounts. Can I change the password you assigned to me?
Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page.
Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page.
What if I forget or lose my password and login information?
If you forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.
If you forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.
If you misplaced both your username and password, contact me and I will forward you your information.
I’m trying to log in, but it will not accept my username or password, what do I do?
Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email (sheeba@coachsheeba.com) and I'll forward them to you.
Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email (sheeba@coachsheeba.com) and I'll forward them to you.
SCHEDULING/RESCHEDULING APPOINTMENTS
What if I need to reschedule my appointment?
Please email me within 48 hours of our scheduled time together to cancel your appointment.
PAYING FOR THE COACHING SERVICES
How do I easily make my payments for my coaching services?
Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can log into the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.
What are the various methods of payment I can use to pay for my coaching services?
PayPal, Bill.com or Check
PayPal, Bill.com or Check
